Registering and Pay
1. What happens at registration?
The first stage of the registration process is completing our registration documents which will include your work history, experiences and qualifications where applicable.
Once you have completed the documents, a recruitment consultant will conduct a formal one-to-one interview. It is at this stage your consultant will talk to you about the information you have completed and assess the type of work you are looking for. Your consultant may have assignments to discuss with you at this stage.
You will be asked at registration to provide contact details for two references that we can get in touch with before placing you in an assignment.
Our registration process can take up to an hour / hour and a half depending on the details provided and the type of work you are registering for. Please allow enough time for you initial appointment in order to gain the most productive result.
2. How will I be paid?
Each week your hours will be monitored either by a clocking in / out system, timesheet or similar method. You will be informed of the way in which your hours are monitored at the start of each assignment. You will be paid a week in arrears each Friday into your bank account.
3. How will I know what I have been paid?
If you have provided us with your mobile number you will receive a text message free of charge advising you on a Wednesday with the amount you will be paid on the Friday for the previous week worked. You will also be given details of how to access your online payslip and pay history once you have completed your first assignment.
4. What do I do if I have a query on my wages?
Firstly, contact your consultant in the branch and they should be able to answer your query. If this is not dealt with satisfactorily you can then call our Flexi-Worker advice line on 0800 197 1197.
5. I am a limited company, what do you need in order to pay me?
We would require to see your certificate of incorporation and a copy of your VAT certificate (if applicable) at the interview. We will then take copies of these for our files.
6. Do I need to pay to register for work?
No, we do not charge you to register and we do not charge you for work finding services.
The Travel Benefit Scheme and Personal Accident Scheme
7. What is the Travel Benefit Scheme?
Through our Travel Benefit Scheme, you may be entitled to a travel and subsistence allowance to contribute to, or reimburse your travel and subsistence costs incurred whilst on assignment. These allowances are not subject to the deduction of tax and National Insurance. The benefit of being in the Scheme is that your take home pay increases.
8. What is the PAI scheme?
The PAI scheme is a Personal Accident Insurance that covers you for accidental bodily injury whilst on an assignment with Extra Personnel or on the way to or from an assignment.
9. What is the cost of the insurance?
The insurance costs £2.50 per week each week that you work, payable by direct debit.
10. How do I join the scheme?
At registration you will be offered the chance to join the scheme. You will need to complete a Direct Debit Mandate in order to join to the scheme.
11. Are there any exclusions on the policy?
Yes, the cover does not include any injuries to the back.
Online payslips
12. What is an Online Payslip?
An online payslip is an electronic, weekly payslip available to view on any computer with an internet connection
13. How do I access my online payslips?
• Your first login
When you login for the first time you will be asked to change your password, this is for security reasons.
Once you have changed your password you will be automatically logged out, log back in with your new password.
• Logged on
You will be taken to your 'Home' page, your payslips are in the table on the left hand side of the screen.
To view a payslip click on the 'View' button.
The table will show your newest payslip first.
The table will only display 10 payslips, to view further payslips navigate using the menu beneath the table.
14. How do I view a .pdf file?
Your payslips are viewed and downloaded as a .pdf file.
To view this file type you need the latest version of Adobe Reader. You can download this for free
HERENo, your online payslip looks exactly the same as your current paper based payslip.
16. Does the online payslip affect the way in which I am paid?
No, the only change is how you are notified of your pay. You will be paid at the same time and by the same method you are already experiencing.
17. Are online payslips secure?
We have taken steps to ensure that your payslips and personal information is as secure as possible. However as with any online website that holds your personal information, you need to take a few additional steps to make sure your details are kept safe.
• You need to exercise caution when accessing or printing your payslips from a shared computer and/or printer.
• Make sure you Log Off when you leave your computer.
• Do not share your password with anyone.
• Change your password regularly.
18. Can I receive both a paper and online payslip?
No, once you start to use payslips online you will stop receiving paper based payslips.
19. Can I print my online payslip?
Yes, your payslip will be opened as a .pdf file in Adobe Reader. You can print using the button in the top left hand corner, or by clicking File > Print
20. Will I be able to access my online payslips if I leave my current employment?
No, you will only have access to the payslips of your current employment.
If you are leaving your current employment, we recommend that you access and print any payslips you require before your employment ends. However, if at a later date you require any copies of payslips, please contact our Payroll department at Head Office.
21. What should I do if I think the details on my online payslips are not correct?
As with any pay slip query, you should take the issue to your consultant on site who will help you.
Permanent work
22. I am looking for permanent work - is the service confidential as I don't want my boss to find out?
Yes our service is totally confidential.
23. How does the permanent service work?
Once you have registered and we have gathered all of your full requirements and history we will source suitable roles for you with our clients. We will discuss the roles with you and if you are interested then we will send your cv to our client.
24. If Extra Personnel arrange an interview for a permanent job for me with a client and I'm successful do I work for the Agency or the Company direct?
If it is a permanent job you will work directly for the company – however, in some instances you will have to attend interviews for long term temporary work which you would work for Extra Personnel.
25. Will Extra Personnel actively seek out suitable positions on my behalf within industries that I'm interested in?
Yes, following your in depth interview we will actively look to find suitable roles in the industries that you have specified.
26. Is there a fee that I have to pay for Extra Personnel to arrange interviews for me?
There is no fee payable by candidates looking for temporary or permanent work.
27. Do I need to contact the client after the interview to gain feedback or will Extra Personnel do that for me?
If we have arranged the interview for you we will gain feedback from both yourself and the client and pass this on.
28. Can I register with other agencies if I'm registered with Extra Personnel?
Yes, you can be registered with as many agencies as you wish to.
29. Can I temp with Extra Personnel whilst seeking a permanent job?
If you are not in a permanent job our temporary division would look for temporary work for you whilst the permanent consultants are looking for the permanent roles that you have specified.
30. What happens if I'm unsuccessful at an interview? Will I gain feedback? Will you search for other opportunities for me?
If you are successful we always ask the client why so that we can pass this information onto you and if there is an area of improvement we can work on this with you. We will continue to look for alternative roles for you.
Holiday
31. Do I get holiday pay?
Yes you are entitled to 28 days holidays per year if you work full time, this includes bank holidays. You are not automatically paid for Bank Holidays you need to book these off in the normal way. Our holiday year runs from 1st May each year.
32. How do I accrue holiday?
You accrue holiday each week that you work. This is calculated on an average of the standard hours worked over the least 12 weeks worked.
33. How do I book holidays?
You would need to contact your consultant in branch and ask for a holiday form, giving a minimum of 2 weeks notice
34. How do I report absence?
If you are sick or unable to attend work you need to call the branch as early as possible but in any event at least 1 hour prior to your start time.
