Extra Personnel

Ensuring Quality

We always start by getting the fullest possible understanding of each individual client, site and position. Only then do we build a bespoke recruitment process that makes sure of the right candidate fit.

As well as rigorously checking the previous work history and experience of possible candidates, we test their aptitude against the fundamental skills that are needed for the job.

Intensive induction and training before any flexi-worker starts in their new role includes a full understanding of the importance of your site KPIs and the impact of their individual job.

We’ll always look out too for pinch points such as high turnover of staff in a particular area or jobs that might be proving difficult – and suggest possible ways of improving the process.

Ensuring Compliance

We’re ethical recruiters – living out our values and standards in everything we do.Our own internal compliance department checks and audits every area of recruitment compliance – from a prospective candidate’s references and right to work to immigration status and further checks if necessary such as CRB and Scottish Disclosure. Our internal qualified HR department work within the framework of all legislative requirements and adheres to the codes of conduct and practice of various governing bodies and associations, including but not limited to the REC and BIS. Our HR department supports and partners our operational divisions in all areas of recruitment and effectively cascades information to the business, for example; Agency Workers Regulations (AWR) and Right to Work document checks and all associated legislative changes. Our robust processes and tailor-made IT systems ensures legislative compliance.

• ISO9001 accredited
• GLAA Licensed (Gangmaster Licensing Abuse Authority)
• Members of Association of Labour Providers (ALP)
• Members of Supplier Ethical Data Exchange (Sedex)
• Business partner of Stronger Together

Dedicated account management

We’ve all seen how easy it is for account managers to get distracted by having to hunt for new business – to the detriment of the clients they’re supposed to be looking after.

So we do things differently. Our dedicated, specialised account managers don’t have to sell, because they’re there to look after you – living and breathing your business and giving you the best possible service.

Trained in business improvement techniques and working to a disciplined, data-driven approach and methodology, they concentrate on closely understanding the roles they need to fill, interviewing candidates, recruiting the right flexi-workers and managing them effectively.

Most important of all, they work to the KPIs that matter most. Yours.

Improving productivity

From the moment you involve us, we’ll work hard to explore and understand the KPIs that matter most to you, as well as every element of every job we recruit for.

Once one of our flexi-workers is assigned to a role, we’ll take full responsibility for managing them and owning their performance.

We’ll also take every opportunity to work alongside your management team to find new ways to improve productivity and efficiency, bring in new innovations, and reduce attrition rates and waste. There’s no sitting back.

Just one of the ways we do this is through our database and league table of benchmarked results. It shines a light on performance levels scored against key criteria and your KPIs, identifying training/development needs and key skills to maintain or transfer.