We are offering an excellent opportunity to be part of a great team environment in a rapidly growing business. To provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers' needs and in line with the Company's objectives.
Reporting to Control Team Leader, you will be responsible for:
- Driver co-ordination/management
- Job Allocation and planning of resource to achieve required response times to ensure Customer Satisfaction
- Driver/supplier Costs and Charging
- Maximising profit Margin in line with KPI's
- Allocation of works to drivers
- Planning work for drivers
- Achieve response times (SLA)
- Full awareness of real-time resource availability
- Ensure Resources are at target levels
- Maximise productivity of resources in respect of backloads
- Ensure driver Compliance
- Accurate pricing of jobs for drivers and customers as per pricing process
- Maximise profit and prevent occurrence of loss making jobs
- Management of Margin
- Effectively liaise with Customer Service to provide the information that they need to communicate to Customers. Controllers should not liaise directly with Customers during normal working hours. At nights role will include full communication to customers also.
- Driver retention is as per area target
- Answering a high volume of driver calls within SLA
- Management of resource roster
- Controller/Planning experience
- Strong work ethic giving full attention to detail and accuracy
- Able to solve problems with minimal supervision
- Be able to demonstrate a strong customer focus in a fast paced environment.
- Excellent communication skills, especially a high standard of telephone etiquette with rapport building abilities
- Strong administration skills
- Willingness to be flexible and adaptable in an ever changing environment
- Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team
- Experience within the industry preferred but not essential
- Experience of working in a high pressured environment essential
Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.